Privacy Policy

Last Updated: 6/28/2025

At Care Behind The Scenes LLC (“CareBTS”), we are committed to protecting your privacy and safeguarding your personal information.

1. Information We Collect

We may collect the following information:

Name, contact information (phone, email)
General health information you voluntarily provide to help us deliver navigation services
Payment information (processed securely via Square)

2. How We Use Your Information

We use your information to:

Provide care navigation services
Communicate with you about your plan
Process payments securely
Improve our services

3. How We Store & Protect Information

Your information is stored securely and handled in compliance with HIPAA privacy standards to the extent applicable to our non-clinical support services.

4. Sharing of Information

We do not sell or rent your personal information. We may share limited information with:

Trusted service providers (e.g., payment processors)
As required by law or to comply with legal obligations

5. Your Rights

You may request to:

Access or correct your information
Withdraw consent for us to use your information (which may limit your ability to use our services)

6. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
support@carebts.com

By using our services, you consent to this Privacy Policy.